Annual Report RBI Ombudsman Scheme for the year 2018-19 has issued in the silver jubilee year of Banking Ombudsman Scheme (BOS) has special relevance, since it is being released at the confluence of 150th birth anniversary of Mahatma Gandhi, the champion of customer rights.
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Here is the Annual Report RBI Ombudsman Scheme Highlights for the year 2018-19:
The time taken by BOs to dispose a complaint stood at 47 days during the year 2018-19 as compared to 53 days a year ago. The most remarkable improvement was marked with regard to complaints against recovery agents, which witnessed a reduction by 18 days, i.e., from 61 days to 43 days.
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